Your Partner for Extraordinary Outsourcing Solutions

We deliver personalized, flexible BPO services to drive growth and optimize operations.

Your Partner for Extraordinary Outsourcing Solutions

Who We Serve

At SiBS, we bring together our diverse areas of expertise to deliver top service that’s tailored to your industry and its unique needs.

accounting-icon Accounting Services (ASO)
claims-and-warranties-icon Claims and Benefits (CBPO)
government-icon Government (GPO)
healthcare-icon Healthcare (HPO)
Legal Legal (LPO)

  • Accounting Services (ASO)

    Accounting doesn’t have to be archaic. We’ve modernized the customer experience in the financial industry through comprehensive call center solutions.

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  • Claims and Benefits (CBPO)

    Our CBPO services offer comprehensive solutions for managing complex claims and benefits administration, including adjudication, member inquiries, and provider relations, allowing clients to focus on core competencies and improve operational efficiency.

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  • Government (GPO)

    Government entities can improve their extended services, including visa processing and tax refund processing, by implementing expert outsourced solutions.

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  • Healthcare (HPO)

    We’ve reimagined healthcare call center solutions, providing outsourcing solutions for dentists, medical offices, podiatrists, chiropractors, and insurance firms.

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  • Legal (LPO)

    Spend more time focusing on your cases and less time routing phone calls with our legal answering service and other legal outsourcing services.

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Innovative BPO Solutions to Elevate Your Operations

From end-to-end customer support to industry-specific solutions, we explore the full list of our call center services.

Omnichannel Call Center Solutions

Let your customers connect through every channel, including inbound and outbound phone, email, live chat, and social media communications.

Multi-Language Solutions

Break down language barriers with bilingual and native speakers of Spanish, Mandarin, French, Korean, Japanese, and more.

24/7 Multi-Location Call Center Services

No matter when we’re needed, we’ll be there, thanks to our 24/7 services operating at multiple locations. Best of all, we can launch services within four to six weeks.

How it Works

At SiBS, we leverage a purposeful approach to call center services, bringing together industry-specific solutions with innovative processes to curate a seamless customer experience.

Request for Proposal (RFP) Request for Proposal (RFP)

Get a tailored proposal by filling out our detailed RFP form. We'll also arrange a call to discuss your requirements in detail.
Book a Call Book a Call

Schedule a discovery call with our experts. Let's discuss how we can assist you in achieving your goals.

How it Works

At SiBS, we leverage a purposeful approach to call center services, bringing together industry-specific solutions with innovative processes to curate a seamless customer experience.

STEP 1

Collaborate

We don’t believe in a one-size-fits-all solution, so we work with you to identify your goals and align our services to achieve them.

STEP 2

Recruit

The right team makes all the difference. That’s why our team features diverse expertise and continuous up-skilling.

STEP 3

Support

Through continuous optimization and a nimble mindset, we help you grow your business and take it to the next level.

Our partnership with SIBs has been remarkably successful. They provide high quality service, and their operations leaders are a pleasure to work with. They are prompt, flexible, and always looking to accommodate their client's needs. A solution-oriented team committed to delivering great results. I would happily recommend SIBs to others. They are a committed and valued partner!

Claims, Incentives

We have worked with the call center for over 2 years, and it was a first for our office after being open for over 23 years.  Our patients have adapted well and are getting most of their questions answered by the agents. From leadership to agents, they are easy to work with, pleasant on the phones, and are willing to adjust to our schedules on a moment notice.  I would highly recommend them to anyone needing a call service.

Healthcare

The SIBS team has been instrumental in our ability to scale while consistently maintaining high-quality standards. Their unwavering dedication to resolving challenges and maintaining open communication is truly exceptional. Having experienced several other outsourcing solutions, I can confidently and wholeheartedly recommend Amiee and her SIBS team without hesitation.

Healthcare

I would 100% recommend SiBS services, although secretly I want to keep SiBS all to myself, haha. It has been such a pleasure working alongside SiBS for the last 5/6 years and hope there are many more to come. I really wouldn’t have been able to take chat in the direction I am, without SiBS unwavering support and dedication.

Real Estate, Multi Sector

Powered by Purpose

Unmatched Expertise

We bring together our years of experience with a commitment to enhancing our services in order to stand out from our competitors. We don’t settle for where we are, constantly innovating and moving the industry forward so we can deliver the very best to our customers around the globe.

Driven by Culture

As a family-founded organization, we prioritize our people. Our unique upskilling initiatives reflect our commitment to our employees, resulting in a low attrition rate and an engaged workforce. We’re also proud to be enmeshed in our local community, uplifting its residents and fostering healthy connections.

Building Partnerships

At SiBS, our success is your success. That’s why we tailor our call center solutions and BPO services to your unique business needs and goals, serving as a partner to propel your business to the next level of success. We are proud to create long-term relationships with our clients.

Your Call Center Questions, Answered

What does a BPO do, anyway? How can SiBS help my business? We answer these frequently asked questions and more, so you can feel confident about kicking off your partnership with SiBS.

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Industry Insights

Ready to see what SiBS can do for you?

Connect with our team to explore our call center solutions.

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